Configuration Manager Person in charge of the documentation of the managed CIs allow allow allow allow allow allow allow allow allow deny deny deny deny deny deny allow allow Service Desk Agent Person in charge of creating incident reports allow allow allow allow allow allow allow allow allow allow deny deny deny deny deny deny allow allow Support Agent Person analyzing and solving the current incidents allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow deny deny deny deny deny deny allow allow Problem Manager Person analyzing and solving the current problems allow allow allow allow allow allow allow allow allow allow allow allow allow deny deny deny deny deny deny allow allow Change Implementor Person executing the changes allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow deny deny deny deny deny deny allow allow Change Supervisor Person responsible for the overall change execution allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow deny deny deny deny deny deny allow allow Change Approver Person who could be impacted by some changes allow allow allow allow allow allow allow allow allow allow allow allow deny deny deny deny deny deny allow allow Service Manager Person responsible for the service delivered to the [internal] customer allow allow allow deny deny deny deny deny deny allow allow Document author Any person who could contribute to documentation allow allow allow deny deny deny deny deny deny allow allow Portal user Has the rights to access to the user portal. People having this profile will not be allowed to access the standard application, they will be automatically redirected to the user portal. allow allow allow allow allow deny deny deny deny deny deny allow allow Portal power user Users having this profile will have the rights to see all the tickets for a customer in the portal. Must be used in conjunction with other profiles (e.g. Portal User). Administrative Assistant 行政助理 allow allow allow allow allow allow allow allow allow allow allow allow allow deny deny deny deny deny deny allow allow menuedit 下拉菜单编辑 allow allow deny deny allow allow Engineer Confidential 技术部机密工程师（包含机密数据管理和IP管理，没有变更批准权限） allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow Engineer Basic 技术部基础工程师（不包含机密数据管理和IP管理，没有变更批准权限） deny deny deny deny deny deny allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow Engineer Network Advanced 技术部高级网络管理（包含机密数据管理、IP管理和变更批准权限） allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow Engineer Network Basic 技术部基础网络工程师（包含IP管理，不包含机密数据管理，没有变更批准权限） deny deny deny deny deny deny allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow Duty 值班查看资料（不包含机密资料） deny deny deny deny deny deny allow allow Engineer Advanced 技术部高级管理（包含机密数据管理和变更批准权限，没有IP管理） allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow